• Insight Performance
  • North Weymouth, MA
  • Retail
  • Full-Time
  • 605 MA-3A

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Retail Store Manager, Customer Service

Dependable Cleaners

North Weymouth, MA

About Dependable Cleaners

Dependable Cleaners (www.DependableCleaners.com), a family owned and operated business since 1944, has served the Boston metro area for over 70 years. We have 16 locations in the South Shore, Boston, Brookline and Watertown and we pride ourselves in giving our customers the highest quality in clothing care. We have received numerous awards, including Best of Boston, Mayor of Boston's Greenovate Award, Best of South Shore Living and over 80 Readers Choice Awards. Dependable Cleaners exercises both green business practices and active community outreach programs.

Dependable Cleaners is seeking a personable, organized Retail Store Manager who enjoys working with clients. The Retail Store Manager is responsible for developing and working with the customer service/counter team to achieve sales and service expectations as well as delivering high quality customer service and garment care. This position typically manages 3 to 5 team members.

Job Responsibilities:

* Manage hiring, training, coaching and leading a team of associates that represents the high quality of Dependable Cleaners standards
* Able to work in fast paced environment while engaging in daily customer service activities with team
* Provide a clean, organized and inviting environment for both customers and associates
* Promote community involvement
* Resolve client's issues and concerns in a professional and timely manner
* Manage human resource and administrative related tasks including hiring, onboarding, performance management, payroll and scheduling

Qualifications and Skills:

* One or more years' previous supervisory experience in a retail, restaurant or customer service environment
* Strong customer service skills
* Excellent leadership qualities, training, team building and mentoring skills
* Strong communication skills and a team-oriented work ethic
* Ability to multi-task
* Interest in and knowledge of fashion a plus
* Ability to work a flexible schedule including Saturdays

We offer a comprehensive benefits package for eligible employees including:

* Base pay plus incentive
* Excellent Health and Dental Insurance
* 401k, Short Term/Long Term Disability, Life Insurance, Employee Assistance Program
* Paid Time Off, Paid Holidays
* Extensive training
* Employee discount

Follow us on Twitter: www.Twitter.com/Dependableclean

Follow us on Facebook: www.Facebook.com/DependableCleaners

Check us out on YouTube: www.Youtube.com/DependableClean


Applicants, as well as position incumbents, who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.

Dependable Cleaners is committed to the principle of equal employment opportunity. Applicants for employment and employees are reviewed on their individual qualifications for a position. Under no circumstances will Dependable Cleaners discriminate against qualified persons on the basis of race, color, religious creed, retaliation, national origin, ancestry, sexual orientation, gender, gender identity/expression, disability, mental illness, genetics, choice of health insurance, marital status, age, veteran status, or any other basis prohibited under applicable law.

Associated topics: assistant store manager, co manager, general manager, lead, manage, manager, manager retail, retail store manager, senior manager, retail management

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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